Delivery Policy

Free delivery on orders worth 2000 PKR and above* (only in selected cities).

Orders worth less than 1000 PKR are not acceptable.

Note* Only groceries will be delivered same or next day. Any other category order will be delivered in 3-5 working days.
Note: We offer deliveries 6 days a week. In case an order is placed on Sunday, it will be addressed and delivered on Monday.
Note: Out of City Orders (Out of Lahore) shall be delivered between 3-5 working days. Orders cannot be cancelled once confirmed and in transit.

Whilst we make every effort to deliver all your goods in the agreed time, we cannot guarantee to do so in part or in full due to circumstances beyond our control. In the shopping cart, you will choose a delivery method which is an estimated delivery method. This estimated date considers the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address. Some areas may take longer due to the frequency of deliveries to the delivery zones

Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. Delivery will be made to the address specified by you on the completed order form. We will deliver your order to the main entrance of the delivery address only.

Your responsibility upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, indicate the problem on the Delivery Note, return the item (ref. Return Policy) to the delivery rider and contact us within 12 hours of your delivery on 03111555222. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our Return policy.

Delivery Mechanism:

Note*: We are currently delivering in some of the selected areas of Lahore, very soon we are coming to your town.

1. Same Day Delivery (Available in selected areas)

The areas we will be delivering to as of right now are listed below:

  • Model Town Lahore.
  • Faisal Town Lahore.
  • Garden Town Lahore
  • Gulberg 1, 2 and 3.
  • Cantonment Lahore.

To place same day delivery orders, timings are as follows

12:00am-4:00pm

(First 30 orders will be catered after which this option will be disabled)

Your order will be delivered on the order date. Our representative will contact you and confirm your order.

Note: Delivery charges of 200 PKR will be added to your bill.

2. Next Day Delivery

10:00pm – 4:00pm

Note: Delivery charges of 200 PKR will be added to your bill.

3. Delivery on Date (Calendar)

10:00am – 4:00pm

You can choose from the calendar a date withing the next 7 days in which you require a delivery

Note: Delivery charges of 200 PKR will be added to your bill.

Delivery policy for Perfumes

Perfumes will be delivered in 3-5 working days

Point to consider: In the event that any of the slots is not being shown, it means we are fully booked for that particular slot and will be able to deliver your order in the next available slot.

For any further understanding regarding the matter feel free to call 03-111-555-222 and Press 2 for online shopping helpline.

Payment

  • Credit/ Debit cardOnly Visa, Master Card and American Express cards.
  • Cash on DeliveryAll payments must be paid at the time of delivery in Cash to the Al-Fatah Delivery personnel

Terms & Conditions

  • All prices posted on this website are subject to change without notice.
  • Prices prevailing at commencement of placing the order will apply.
  • Posted prices does include all taxes and charges.
  • In case there are any additional charges or taxes the same will be mentioned on the website.